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Returns

14 Day Money Back Guarantee

All of our products are covered by a 14 Day Money Back Guarantee. If you are not satisfied you can send products back to us within 14 days. The products need to be complete, undamaged and if possible in their original packaging. Products which are damaged or not complete will not be refunded or exchanged.

Note: We do not cover the costs for returning the product.

Step-by-Step

If you want to return a product use the following steps to make sure your returns are processed correctly. This way we can speed up the return process.

1.  Repackage everything. If the original shipping package isn´t damaged, re-use it.

2.  Download the returns form, print the form out and fill it in. Click to download.

3.  Send the package to the following address.

Stairnosing24.co.uk
Habraken 2327
5507TK Veldhoven
The Netherlands

Note: Processing your returns can take up to 3 weeks but is normally faster. Once we receive the goods, we will inspect them. Provided they are complete and undamaged, we will refund your money or exchange the goods.

We recommend that you return your goods to us using a reliable and trackable delivery method. We are not responsible for missing and/or damaged packages.